Orchestrating Enterprise-wide Digital Transformation for a Global Vaccine Leader

About the Client — A Critical Force in Global Health

Indian Immunologicals Ltd. (IIL), a subsidiary of NDDB, is a leading manufacturer of human and veterinary vaccines. With an expanding global footprint, multiple business divisions, and regulatory-sensitive operations, IIL required a unified backbone to digitize processes, strengthen compliance, and scale efficiently across domestic and international markets.

The Complexity Behind a Global Manufacturing Enterprise

When Manual Processes Slow Down Growth

IIL’s operations span procurement, research, manufacturing, finance, legal, exports, and customer support. Many mission-critical processes were manual, email-driven, and dependent on individual teams.

This caused:

• Fragmented vendor management and delayed procurement cycles

• Limited visibility into contracts, litigation, and compliance registers

• Manual tracking of financial processes and CSR expenditure

• Heavy coordination effort for exports documentation and dossier submissions

• Siloed CRM interactions impacting responsiveness

For an enterprise operating in a regulated, time-sensitive industry, the lack of orchestration created avoidable risks and operational inefficiencies.

The SapphireUno Solution — Orchestration That Connects Every Department

AI-Powered Low-Code Platform for End-to-End Enterprise Digitization

IIL partnered with SapphireUno to deploy a unified platform that powers structured workflows, centralized information, and intelligent automation across the enterprise.

Procurement & Vendor Governance

• Digital vendor onboarding

• Automated procurement workflows

• SAP-integrated approval and process flows

Legal & Compliance Automation

• Contract and trademark management

• Litigation tracking

• Digital statutory registers with central document repository

Costing & Financial Controls

• Budget allocation

• Consumption and expenditure tracking

• CSR spend monitoring

Customer & Export Operations

• CRM workflows

• Regulatory dossier management

• Inspection and audit readiness tools

Together, these modules created a connected ecosystem capable of supporting IIL’s multi-division operations with speed, transparency, and governance.

Business Impact — Speed, Visibility, Compliance, and Global Readiness

The shift to SapphireUno’s AI-driven low-code orchestration platform enabled IIL to:

• Streamline organization-wide processes across procurement, legal, costing, and exports

• Improve cycle times and eliminate manual dependencies

• Enhance compliance and audit readiness through structured digital registers

• Strengthen international operations with better CRM and dossier management

• Achieve higher transparency, accountability, and cross-team collaboration

• Establish a scalable digital workflow foundation for future expansion

See AI-Driven IT Service Management in Action

Transform IT into a self-orchestrating, always-on function that anticipates, adapts, and accelerates outcomes. Book a demo to experience the platform where AI and orchestration make every workflow flow.