Orchestrating Nationwide IT Asset Visibility for India’s Largest Insurer
33%
Stronger audit posture
100%
Device visibility across 2,000+ branches
27%
Faster IT issue resolution
A national life insurance leader unified endpoint discovery, audit readiness, remote support, and asset control across 2,000+ branches through SapphireUno’s AI-driven IT operations orchestration.
Industry:
BFSI
Region:
APAC
Product Used:
SapphireUno IT Asset Management + IT Operations
About the Client — India’s Largest Public Sector Life Insurer
Life Insurance Corporation of India (LIC) operates one of the country’s most extensive branch networks, backed by a sprawling IT infrastructure that supports millions of policyholders. Managing 120,000+ devices across zones, divisions, and branches required a centralized, intelligent system to streamline control, strengthen compliance, and reduce operational friction.
The Operational Challenge Behind a Nationwide Footprint
When Scale Amplifies Complexity
LIC’s distributed IT environment faced multiple challenges:
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Disjointed asset tracking across thousands of endpoints
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Zone-wise inconsistencies in reporting and visibility
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Manual and time-consuming audit data collection
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Slow remote troubleshooting due to fragmented tools
These gaps resulted in inefficiencies, compliance risk, and increased downtime across critical branches.
The SapphireUno Solution — Intelligence, Visibility, and Centralized Control
AI-Powered IT Asset and Operations Orchestration
SapphireUno delivered a unified, enterprise-wide management system designed to bring clarity and consistency across all LIC locations.
Large-Scale Endpoint Discovery
Real-time scanning delivered complete inventory visibility across all endpoints in every branch and zone.
Centralized Asset Inventory
A unified dashboard enabled zone-wise, division-wise, and branch-wise reporting for accurate governance.
Automated Compliance Intelligence
Audit-ready records, policy checks, and automated reporting eliminated manual data collection and delays.
Remote Support & Troubleshooting
Centralized remote desktop access allowed faster diagnosis and resolution of IT issues across branches.
Together, these capabilities created a single source of truth—streamlining IT operations across one of the country’s most complex enterprise environments.
Business Impact — Visibility, Control, and Faster IT Response
With SapphireUno, LIC achieved significant operational improvements:
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Full asset visibility across a massive endpoint ecosystem
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Improved compliance readiness through consistent, automated audit reporting
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Faster troubleshooting enabled by unified remote support tools
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Reduced downtime across zones and branches
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Better IT planning with reliable, real-time asset intelligence
SapphireUno helped LIC transform its distributed IT operations into a predictable, well-governed, and intelligence-driven ecosystem—supporting millions of customers nationwide.
See AI-Driven IT Service Management in Action
Transform IT into a self-orchestrating, always-on function that anticipates, adapts, and accelerates outcomes. Book a demo to experience the platform where AI and orchestration make every workflow flow.